Shoutbomb is still a relatively new company, and staff are always willing to work together with the library when we have ideas for improvements in the software. Shoutbomb monitors our account activity on a regular basis and makes sure everything is working properly. Most of the time, if there’s a problem Shoutbomb notices it, contacts us, and takes a proactive role in fixing it rather than waiting for us to contact them. We wish that all the vendors we work with would provide such prompt and attentive customer service!
Laurie Willis, Electronic Services Manager Library Division - Library & Community Services Department, City of Hayward